academy.png

POSITION REQUIREMENTS:

 

▪  Bachelor’s degree preferred

▪  Prior customer experience, sales, hospitality, retail or industry experience is preferred

▪  Desire to learn about metals, its products and the industries Ryerson supports

▪  Excellent professional written, verbal and interpersonal communication skills required

▪  Proficiency within Microsoft applications (Outlook, Excel, Word) required

▪  Ability to multi-task and prioritize in a rapidly changing environment

▪  Positive attitude, competitive, goal-oriented, driven with a passion to excel

▪  Flexible and solutions-oriented

▪  High degree of business ethics

OUR 12-WEEK SALES TRAINING PROGRAM TEACHES  WHAT IT TAKES TO EXCEL AS A CUSTOMER SERVICE REPRESENTATIVE

 

 

Proactive Problem Solver: 

 

▪ Ask the right questions, listen to our customers so that you can provide them with solutions tailored to their needs.

▪ Prioritize concurrent customer's demands and provide exemplary service.

Independent Doer

 

▪ Masters of multi-tasking – our representatives know how to best prioritize and execute any tasks/challenges that come their way.

▪ Leverage our reservoir of information to become an expert for our customers.

Thoughtful Connector

 

▪ Further develop opportunities to strengthen customer relationships by honing into customer’s needs.

▪ Liaise with peer departments to provide the best possible customer experience with quick turnaround on requests, help with technical inquiries while keeping customers aware of their order.

▪ Find your niche in being part of the team that strengthens customer relationships by honing into customer’s needs.