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Position Requirments:


▪  Bachelor’s degree preferred

▪  Prior customer experience, sales, hospitality, retail, or industry experience is preferred

▪  Desire to learn about metals, its products, and the industries Ryerson supports

▪  Excellent professional written, verbal, and interpersonal communication skills required

▪  Proficiency in Microsoft applications (Outlook, Excel, Word) required

▪  Ability to multi-task and prioritize in a rapidly changing environment

▪  Positive attitude, competitive, goal-oriented, driven with a passion to excel

▪  Flexible and solutions-oriented

▪  High degree of business ethics

Proactive Problem Solver


▪ Ask the right questions, and listen to our customers so that you can provide them with solutions tailored to their needs.

▪ Prioritize concurrent customer demands and provide exemplary service.

Independent Doer 

▪ Masters of multi-tasking – our representatives know how to prioritize best and execute any tasks/challenges that come their way.

Leverage our reservoir of information to become an expert for our customers.

Thoughtful Connector 

▪ Further develop opportunities to strengthen customer relationships by honing into customers’ needs.

▪ Liaise with peer departments to provide the best possible customer experience with quick turnaround on requests and help with technical inquiries while keeping customers aware of their orders.

▪ Find your niche in being part of the team that strengthens customer relationships by honing into customers’ needs.                


Our 12-week training program teaches what it takes to excel as a customer service representative.                                                                          

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