POSITION REQUIREMENTS:
▪ Bachelor’s degree preferred
▪ Prior customer experience, sales, hospitality, retail, or industry experience is preferred
▪ Desire to learn about metals, its products, and the industries Ryerson supports
▪ Excellent professional written, verbal, and interpersonal communication skills required
▪ Proficiency in Microsoft applications (Outlook, Excel, Word) required
▪ Ability to multi-task and prioritize in a rapidly changing environment
▪ Positive attitude, competitive, goal-oriented, driven with a passion to excel
▪ Flexible and solutions-oriented
▪ High degree of business ethics
PROACTIVE PROBLEM SOLVER
▪ Ask the right questions, and listen to our customers so that you can provide them with solutions tailored to their needs.
▪ Prioritize concurrent customer demands and provide exemplary service.
INDEPENDENT DOER
▪ Masters of multi-tasking – our representatives know how to prioritize best and execute any tasks/challenges that come their way.
▪ Leverage our reservoir of information to become an expert for our customers.
THOUGHTFUL CONNECTOR
▪ Further develop opportunities to strengthen customer relationships by honing into customers’ needs.
▪ Liaise with peer departments to provide the best possible customer experience with quick turnaround on requests and help with technical inquiries while keeping customers aware of their orders.
▪ Find your niche in being part of the team that strengthens customer relationships by honing into customers’ needs.
Our 12-week training program teaches what it takes to excel as a customer service representative.