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Position Requirments:

 

â–ª  Bachelor’s degree preferred

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â–ª  Prior customer experience, sales, hospitality, retail, or industry experience is preferred

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â–ª  Desire to learn about metals, its products, and the industries Ryerson supports

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â–ª  Excellent professional written, verbal, and interpersonal communication skills required

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â–ª  Proficiency in Microsoft applications (Outlook, Excel, Word) required

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â–ª  Ability to multi-task and prioritize in a rapidly changing environment

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â–ª  Positive attitude, competitive, goal-oriented, driven with a passion to excel

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â–ª  Flexible and solutions-oriented

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â–ª  High degree of business ethics

Proactive Problem Solver

 

â–ª Ask the right questions, and listen to our customers so that you can provide them with solutions tailored to their needs.

â–ª Prioritize concurrent customer demands and provide exemplary service.

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Independent Doer 

â–ª Masters of multi-tasking – our representatives know how to prioritize best and execute any tasks/challenges that come their way.

â–ª Leverage our reservoir of information to become an expert for our customers.

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Thoughtful Connector 

â–ª Further develop opportunities to strengthen customer relationships by honing into customers’ needs.

â–ª Liaise with peer departments to provide the best possible customer experience with quick turnaround on requests and help with technical inquiries while keeping customers aware of their orders.

â–ª Find your niche in being part of the team that strengthens customer relationships by honing into customers’ needs.                

 

Our 12-week training program teaches what it takes to excel as a customer service representative.                                                                          

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